Operations

Security Service Quality Performance Checklist

This checklist audits full security service operations, service quality, regulatory compliance, safety protocols, and incident response standards for manned guarding, mobile patrol, event, and on-site security teams across all property types. It covers end-to-end security processes from pre-shift briefing through incident management to post-shift reporting for standard quality auditing.

10 sections · 70 questions

Pre-Shift Briefing & Operational Preparation

Are all security officers briefed on daily operational requirements, site-specific risks, and any special instructions before starting their shift?Required
Do officers complete a pre-shift check of all security equipment (radios, body cameras, torches, first aid kits) to ensure full functionality?Required
Are all officers wearing correct, clean, and branded uniform, with visible SIA licence and identification badge at all times?Required
Is the previous shift’s handover report reviewed, with all outstanding incidents, alerts, and action items acknowledged and documented?Required
Are all site-specific emergency protocols, access codes, and contact details for key stakeholders reviewed with officers before the shift starts?Required
Do officers confirm their patrol routes, checkpoints, and frequency requirements for the shift, in line with the site’s security plan?Required
Are all officers fit for duty, with no impairment from alcohol, drugs, or fatigue, in line with SIA and company standards?Required

On-Site Patrol & Perimeter Security

Are all scheduled patrols completed on time, with all designated checkpoints visited and documented in the patrol log?Required
Are patrol routes varied regularly to prevent predictability, with unplanned random patrols conducted in high-risk areas?Required
Is the site perimeter fully inspected during each patrol, with checks for unauthorised access, damage to fencing/gates, and suspicious activity?Required
Are all external and internal doors, windows, and access points checked for security during patrols, with any unlocked or damaged points secured immediately?Required
Are high-risk areas (cash rooms, server rooms, stockrooms, car parks) given priority patrol attention, with increased frequency as per the security plan?Required
Are all patrol logs completed accurately and in real time, with no backdating or falsification of patrol records?Required
Are any suspicious activity, security breaches, or safety hazards identified during patrols reported immediately to the control room and site management?Required

Access Control & Visitor Management

Is all access to the site controlled via designated entry/exit points, with no unauthorised access points left unmonitored?Required
Are all staff, contractors, and visitors required to present valid identification before being granted access to the site?Required
Is a visitor management system in place, with all visitors signed in, issued with a temporary pass, and escorted while on-site where required?Required
Are all access control systems (key cards, fobs, biometrics, gates) tested regularly, with any faults reported and rectified immediately?Required
Are access rights reviewed regularly, with revoked or expired access permissions removed promptly from the system?Required
Are all deliveries and vehicles inspected before being granted access to the site, in line with the site’s security protocols?Required
Is there a clear protocol for handling unauthorised individuals attempting to gain access, with all incidents documented and reported?Required

Incident Response & Emergency Management

Do all security officers follow the site’s approved incident response plan for all security, safety, and medical emergencies?Required
Are all incidents reported immediately to the control room, site management, and emergency services (where required), with accurate details provided?Required
Do officers take immediate, appropriate action to contain incidents, ensure public safety, and preserve evidence, in line with training and protocols?Required
Is a detailed incident report completed for all events, including timelines, actions taken, witness statements, and evidence, with no omissions or inaccuracies?Required
Are all emergency services calls made promptly, with officers providing clear directions, incident details, and on-site support when emergency services arrive?Required
Is there a clear escalation path for all incidents, with senior management notified of serious or critical incidents without delay?Required
Are all incident reports reviewed post-event, with lessons learned used to update security plans and training protocols?Required

CCTV & Surveillance System Operations

Are all CCTV cameras, monitors, and recording systems fully operational, with no faulty or offline cameras during the shift?Required
Is the CCTV system monitored continuously by trained officers, with all suspicious activity identified, tracked, and reported immediately?Required
Are all CCTV recordings stored securely for the required retention period, in line with applicable data-protection regulations and site policies, with no unauthorised access to footage?Required
Is there a clear protocol for retrieving and providing CCTV footage to law enforcement, with all requests handled in compliance with data protection regulations?Required
Are all camera angles checked regularly to ensure full coverage of high-risk areas, with no blind spots or obstructions?Required
Is the CCTV system time-synced correctly, with all footage accurately date and time stamped for evidential purposes?Required
Are all faults or issues with the CCTV system reported immediately to the maintenance team, with temporary security measures put in place until repairs are completed?Required

Fire Safety & Hazard Mitigation

Do all security officers complete regular checks of fire safety equipment (fire extinguishers, fire alarms, emergency lighting) during patrols?Required
Are all fire exits, escape routes, and fire assembly points kept clear and unobstructed at all times, with no blockages reported and removed immediately?Required
Do officers know the location of all fire safety equipment, emergency exits, and assembly points, with training in fire evacuation protocols?Required
Are all fire alarms responded to immediately, with officers initiating evacuation procedures, accounting for personnel, and guiding emergency services on arrival?Required
Are all potential fire hazards (overloaded electrical sockets, flammable materials stored incorrectly, blocked vents) identified and reported during patrols?Required
Do officers ensure that all fire safety signage is clearly visible and undamaged, with any missing or damaged signs replaced promptly?Required
Are all fire safety checks documented accurately in the site’s fire log, with no missed checks or falsified records?Required

Customer & Stakeholder Interaction

Do all security officers maintain a professional, polite, and approachable demeanour when interacting with the public, staff, and site visitors?Required
Are all requests for assistance or information from the public handled promptly and accurately, with clear, helpful guidance provided?Required
Do officers avoid confrontational or aggressive behaviour, even in high-stress or difficult situations, using de-escalation techniques trained in line with SIA standards?Required
Are all complaints or concerns from the public or site staff listened to respectfully, with issues escalated to management promptly where required?Required
Do officers provide clear directions and assistance to visitors, ensuring they can navigate the site safely and easily?Required
Are all interactions with the public documented accurately, with any incidents or concerns reported in the daily log?Required
Do officers act as brand ambassadors for the site and security company, upholding professional standards at all times?Required

Post-Shift Reporting & Handover

Is a comprehensive end-of-shift report completed by all officers, detailing all patrols, incidents, checks, and actions taken during the shift?Required
Is the handover between outgoing and incoming shifts completed face-to-face, with all outstanding issues, alerts, and action items clearly communicated?Required
Are all security equipment checked, cleaned, and returned to secure storage at the end of the shift, with any faults or damage reported?Required
Are all patrol logs, incident reports, and checklists signed off by the shift supervisor, with all records stored securely in line with company policy?Required
Is the site’s security status confirmed at the end of the shift, with all access points secured, alarms set, and any outstanding issues flagged for the next shift?Required
Are all keyholder and site management contacts updated in the handover report, with any changes to emergency protocols clearly noted?Required
Is the shift handover documented in writing, with both outgoing and incoming officers signing to confirm acknowledgement of all details?Required

Regulatory Compliance & Licensing

Do all security officers hold a valid, up-to-date SIA licence for the role they are performing, with no officers working without a valid licence?Required
Is the SIA licence displayed clearly on the officer’s uniform at all times, in line with SIA regulations?Required
Does the security company hold all valid and up-to-date licences, insurance, and accreditations required by UK law to operate security services?Required
Are all officers trained in the latest SIA requirements, including the Private Security Industry Act 2001, and all relevant legislation?Required
Is all personal data handled in compliance with applicable data-protection regulations, with no unauthorised collection, storage, or disclosure of personal information?Required
Are all officers trained in equality, diversity, and inclusion, in line with the Equality Act 2010, with no discriminatory behaviour or practices?Required
Are all regulatory reporting requirements completed and submitted on time, with accurate records kept for audit purposes?Required

Training & Professional Development

Have all security officers completed the mandatory SIA-approved training for their licence type, with all training records up to date and on file?Required
Do officers attend regular ongoing training sessions, including updates to security protocols, legislation, de-escalation techniques, and emergency response?Required
Are all officers trained in first aid, with up-to-date first aid certifications on file, in line with applicable workplace health-and-safety legislation?Required
Is there a structured training and development plan for all officers, with regular performance reviews and opportunities for upskilling?Required
Are all officers trained in the use of all security equipment used on-site, including radios, body cameras, access control systems, and fire safety equipment?Required
Are regular refresher training sessions conducted for all officers, to ensure ongoing compliance with SIA regulations and company standards?Required
Is all training documented accurately, with records kept of all completed courses, certifications, and refresher training for each officer?Required

Make it yours in seconds

Add this template to your account, then customise every section and question to fit your workflow.